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Frequently Asked Questions

Are your products allergen-friendly?
Our products are gluten free, wheat free, soy free, nut free, egg free, dairy free, and vegan. We pride ourselves in having a clean label and being Non-GMO. Additionally, our products are produced in a facility free from the Top 8 allergens! We are in the process of updating our packaging to reflect this.
What type of non-dairy milk should I use?
Our products work best with almond milk or unsweetened coconut milk. For best results, please do not substitute ingredients.
Do I need special kitchen equipment to prepare these?
No, just a spatula or whisk to mix! Our products are designed for simplicity and exceptional flavor. Simply follow the instructions on the back of the bag; prep time is typically less than 20 minutes.
How many donuts does your donut mix make?
Our donut mix makes 12 regular size donuts.
How should I store cupcakes and donuts after baking them?
We recommend storing our baked cupcakes and donuts in an airtight sealed container at room temperature. Storing the baked goods in the refrigerator will dry them out.
When will my order ship?
Our orders usually ship within 48 hours.
Do you accept returns?
All sales are final; we are unable to process returns.
Are your products Keto?
No. Our products are not Keto.
What type of oil should I use?
Our products work best with canola oil or coconut oil. For a neutral flavor, we recommend using refined coconut oil. For best results, do not substitute ingredients.
Why can’t I substitute any of the ingredients?
There is food science and chemistry behind every product. Our product is no exception. We spent two years carefully crafting our products. If you substitute any of the ingredients, you may end up with a product that is gummy or that sunk in the center.
How many cupcakes does your mix make?
Our cupcake mix makes 12 regular size cupcakes or one 8 inch round cake.
What temperature should I bake your products at?
If using a residential oven, it is very important that you bake our products at 350 degrees (internal temperature). We recommend that you use an oven thermometer to ensure that your oven is at 350. If you are baking our products in a commercial oven, please contact us.
What is the shelf life of your products after baking them?
We do not use preservatives, so the baked cupcakes and donuts are best consumed the day they were baked. If stored in an airtight container at room temperature, they should last a couple of days.
Which carrier do you use to ship our order?
We use FedEx to ship our orders. Unfortunately, we are unable to ship to a P.O. Box.
What sugar substitute do you use for your sugar free baking mix?
Our Sugar Free Birthday Cupcake Mix is made with xylitol.